Privacy Policy

Digiline Dental Lab ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert URL], use our services, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our services.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Includes but is not limited to your name, contact details (e.g., email address, phone number), and any other information you provide directly to us when using our services or contacting us.

  • Clinical Information: Includes patient-specific data such as dental impressions, photographs, and other medical details provided by the dental professional for the purpose of fulfilling dental lab orders.

  • Technical Information: Includes IP addresses, browser types, operating systems, access times, and other technical data collected through cookies and similar technologies when you visit our website.

2. How We Use Your Information

We use your information for various purposes, including:

  • Providing Services: To process and fulfill orders, including creating and delivering dental prosthetics and restorations.

  • Communication: To contact you regarding your orders, respond to your inquiries, and provide customer support.

  • Improving Services: To analyze usage patterns and improve the functionality and user experience of our website and services.

  • Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights and safety of our company and others.

3. Disclosure of Your Information

We may disclose your information in the following circumstances:

  • Service Providers: To third-party vendors and service providers who assist us in operating our business and delivering services (e.g., courier services, payment processors). These parties are obligated to maintain the confidentiality and security of your information.

  • Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., legal processes, regulations).

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to another entity as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee absolute security.

5. Data Retention

We retain personal and clinical information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Data retention periods may vary depending on the type of information and applicable legal requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and provide tailored content. Cookies are small data files placed on your device. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal information we hold about you.

  • Correction: The right to request correction of inaccurate or incomplete information.

  • Deletion: The right to request deletion of your personal information, subject to certain exceptions.

  • Objection: The right to object to the processing of your information for certain purposes.

To exercise these rights, please contact us using the contact information provided below.

8. Third-Party Links

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically for any updates.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.